Raily Support

Need help with Raily? Email lawtedwu@gmail.com — typical response within 24 hours.

Train data looks wrong or outdated.

Raily reads from public 12306 sources. If the official 12306 site shows different info, please email us with the train number and date and we'll investigate.

Live Activity isn't appearing on the lock screen.

Make sure Live Activities are enabled in iOS Settings → Raily → Live Activities, and that Focus modes aren't suppressing them.

How do I switch language?

Profile → Settings → Language. Raily has its own EN / 中文 toggle that's independent from your iPhone's system language.

How do I delete my data?

Everything is stored locally on your device. To remove all Raily data, simply delete the app — there is nothing on our servers to remove.

需要帮助?发邮件至 lawtedwu@gmail.com,通常 24 小时内回复。

列车数据显示错误或过时。

Raily 读取公开的 12306 数据源。如果官方 12306 显示的信息不同,请把列车号和日期发邮件给我们,我们会跟进。

锁屏上看不到 Live Activity。

请确认 iOS 设置 → Raily → Live Activities 已开启,并且 Focus(专注)模式没有屏蔽它。

怎么切换语言?

Profile → Settings → Language。Raily 有自己的中英切换,独立于 iPhone 系统语言。

如何删除我的数据?

所有数据都存在你设备本地。要清除 Raily 的全部数据,直接卸载 app 即可 —— 我们的服务器上没有任何东西需要删除。